In four weeks, we built native apps to empower 50,000 families living in unsafe habitation. We made measurable impact to my local community with CodePath's Designers Learn iOS Program.
Families at Risk
Unsafe habitation is on the rise with for-profit subsidized housing because these families don't possess the resources, knowledge or time to correct punitive violations.
Strengthen the Community
Enable tenants to report violations & make first contact with Staff, quickly as possible.
Interviews & Data Points
After interviews & shadowing, I presented to the Stakeholders a collective of knowledge of current challenges & previous wins experienced by the team.
This allowed me to define success metrics, while articulating why we should build this solution in a way that resonated with the team. We agreed on a strategy increase impact without affecting Staff's finite bandwidth by leveraging motivated tenants.
Accessibility technology desert
80% of tenants have cellphones, but only 15% smartphones. SMS will be a standalone companion for this constraint.
Engagement 6 to 50,000 Ratio
Community demand is always outpacing their capacity. Responsibilities include discovery, education & sentiment.
Velocity Automation is absent
Technology can shrink this perceived limbo between when a violation occurs to date of correction, averaging 3 to 4 weeks.
Architecture & Functionality
I lead a group of 12 people with brainstorming, defining the problem space, unmet needs & core use cases. Simultaneously we generated a lot of ideas and solicited buy-in within the team.
Tenant · Report a Violation
With 3 taps, ending abuse & amplifying their voice.
Staff · Report a Violation
Increasing report generation, while decreasing data entry will maximize impact.
Tenant · Onboarding
We need meta data, but not at the cost of tenant churn.
Tenant · Hero Screens
Staff · Hero Screens
Iterations for Performance
Families aren't tech savvy, nor carefree.
The product should alleviate anxiety while users navigate this complex & foreign system, not add to it. We tested several interactions to measure ease of use & intuitiveness.
Uploading Rich Media
Legal Staff cited a correlation; 10x less landlord disputes when documents that include visual evidence. We tested several interactions to compare which version was the most intuitive.
Interstitial User Value Proposition
Inline Context Subtle nunge with Motion
Actionsheet Agressive Blocking Pattern
xCode & Objective-C
Being my 1st time coding & shipping an iOS application, the experience will forever change how I build products in the future.